Seller charges. Can I pick and choose which countries to use the GSP for? “With the click of a button” your products can be purchased worldwide; that’s a tempting proposition and many sellers sign up for the service without proper consideration. To find the best rate quickly you can use a rate comparison service online or often they are built into many of the order management and shipping software tools. I don´t have any option on my ebay Summary or on Request.-Who is gonne refund me the International charge since the item have been shipped under the Global Shipping Program. Control, automate and simplify your business with the best systems for managing multichannel inventory, customers and orders. Thanks for that. Global Shipping Program Buyer Terms and Conditions, eBay Global Shipping Program Buyer Terms and Conditions. Shipping time can vary and depends on the following factors: When you order an item via the Global Shipping Program, you’ll receive an email letting you know that the item has shipped. This may include the disposal or reselling of the item, in accordance with the Buyer Terms and Conditions. Most countries allow a maximum value of $2500, but again this varies between countries and can be as low as $200 for shipping to the Dominican Republic and El Salvador. The buyer will pay the international shipping cost + import fees to Pitney Bowes who runs the GSP. Poor support and incorrect advice from eBay seller support reps. What is the eBay Global Shipping Program? If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. When is ebay going to fix the gsp? They might remain flat, or sales might decrease, if your products become more expensive under GSP. What is the cost of eBay GSP to sellers, or is it free? Hi - hope someone can help me with this. The buyer should review the seller’s return policy, and then contact the seller for next steps. There are no extra costs to you. However, the Global Shipping Program can be quite expensive for buyers – there’s more on that later. To have the option to customize the countries you use the GSP for, follow the instructions in Can I opt out of the Global Shipping Program? Buying internationally from non-Global Shipping Program sellers. Is the eBay GSP cost effective for buyers? GSP items are also subject to the import/export laws of the buyer’s country of residence. The item was not as described in the listing. Another simple option is for the seller to arrange shipping with an international carrier like FedEx, UPS, DHL or TNT then send the label and any other documentation needed direct to the buyer. I guess the edit settings does not work on eBay In general, low value items are likely to have their price inflated to an uncompetitive level, while high value items might remain reasonably priced. The equivalent page on GSP for UK sellers lists restricted items and categories, and the page on eBay.co.uk for buyers details the maximum size and weight. But how well does the program work? Other benefits include: However, the GSP does not always work as intended. You can pick and choose which countries to use GSP for, and which to ship to directly. The only exception is if I am selling somthing that costs a lot of money, say for example a rare game.. Then I use GSP exclusively, because as the article says, I am not responsible if GSP lose the package, and I am also protected it the overseas postal service doesn`t bother getting a signature; in which case an unfair buyer may take advantage and say they never got the item….. GSP needs some work.. And needs to be fair…. With the Global Shipping Program, you'll know the total when you pay for your item. What are the benefits of the eBay Global Shipping Program? We endeavor to make our marketplace listings available to the broadest number of potential buyers across the globe. Sellers may be able to ship a lot cheaper directly, particularly for small and light items. Also consider that the shipping cost you see is the sum of the seller's charge for shipping the item to the Global Shipping Center plus Pitney Bowes' charge for shipping … Learn more in the eBay Global Shipping Program buyer terms and conditions. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. Import charges are calculated using the most recent information available, often including up-to-the-minute rate updates. Delivery to P.O. The Global Shipping Program helps identify the parcel that can be shipped or not in the international market. It may also be cost effective when the products sold are of low value and not worth the cost of return shipping. The main benefit of using eBay’s GSP is that shipping overseas becomes just as straightforward as sending domestic orders, making it accessible and convenient for sellers to reach international customers. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. More often, damage is not seen and reported until the buyer receives the package. The full list of restrictions can be found on the eBay.com GSP help page, under “Getting started with the Global Shipping Program” and “Restricted categories and prohibited items”. For most destination countries, the buyer must have a physical address, rather than a P.O. The shipping costs may include domestic shipping fees charged by the seller, as well as program fees, international shipping charges, fuel surcharges, and processing and handling fees. We apologize if this has caused you any inconvenience, and we appreciate your cooperation in helping to make eBay a safe and trusted marketplace for everyone. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to the delivery address designated by you as the buyer or to a collection center near you that is designated by the shipping carrier. For example, sellers might choose a select group of countries they are comfortable shipping to themselves, but use the Global Shipping Program for all the others. eBay.com, for domestic shipping to the US; and. The lowest price for an international package is about $35. This avoids shipping the item back to the seller and needing to process the return themselves. International returns services are listed in the directory. It works as intended, most of the time. The Global Shipping Program will then process the item as undeliverable and proceed in an appropriate manner. Hi, In Canada, Ebay been a member since 90's. Pitney Bowes, its affiliates, and/or its service providers may contact you directly in order to collect or confirm certain personal and/or order information. buyers would like to decide whether or not their purchases are shipped via the Global Shipping program or via regular mail ? The seller got his money back, by paypal favoring in his favour and taking the money from my paypal account. They also don’t have to worry about fraud or unreliable carriers for less developed or more distant countries, as they will be protected by the GSP. From the Purchase History, click on "more actions" to the right of the item’s title. Click here for more information and a more complete list of restricted items and categories. Seller's please don't use this program. These Program Fees, which will be calculated and displayed to you within GSP item listings, are as follows: Import fees vary by country, and the Global Shipping Program takes measures to ensure that fees are paid in every instance that they are due. How does the buyer see listings under the Global Shipping Program? eBay will provide notice of any additions to the list of eligible countries by posting a notice on https://announcements.ebay.com/. This provides sellers with a powerful tool to tailor their shipping strategy. Click the “Purchase History” link on the left side of the page. Also it mentions that the seller does not see how much postage the buyer has paid. Some of what is written in the above article is not true…. The Drawbacks of Using eBay's Global Shipping Program Everything shipped within the GSP is sent USPS Priority International Mail. They don’t have to make their products unnecessarily expensive for countries they can ship to themselves. You would have to weigh up the impact on sales against the time and effort saved. Ebay is making a mess with return policy and mix with GSP even worse. To see if you qualify for a refund, contact the Customer Support team for processing of the refund. The GSP could impact your sales negatively if it inflates the price buyers pay (see Is the eBay GSP cost effective for buyers? You will be able to opt in again in the future, but will need to wait for 24 hours. Sellers can help protect themselves by using tracked delivery to the shipping center, and taking photographs to prove the condition of high-value items. Note: at the discretion of eBay, applicable classification and export compliance charges, third party brokerage fees, and charges for the management of variances may instead be included within the Shipping amount that is quoted to you. When using GSP it is important to be as accurate as possible with your dimensions and weight as you don`t want your customer to end up paying more than he should have to for tracked postage. Best and Top notch features liked by everyone is, end – to – end tracking and delivery. That's not going to happen. So, I’m based in the US, I expecting a eBay purchase PBI, it had made it through UK customs and the package is in US. Omg they are brutal. Pitney Bowes is an independent contractor and has entered into an agreement with eBay in order to make the services available to you. These charges could change if, for example, you change your shipping address during checkout, or if the applicable import rules change before you complete your payment. For sellers, the GSP is very convenient. For US sellers, the maximum weight ranges between 66 and 150 lbs and the maximum length between 66 and 118 inches. Damage could happen during domestic shipping, within the shipping center, or during international shipping. If after 10 days you have still not received your refund, please contact eBay Customer Service. The Global Shipping Program currently ships to over 100 countries worldwide—and counting! A lot of time, perseverance and a solid understanding of eBay policies might be needed when dealing with eBay’s support reps. Responsibility for lost or damaged packages is split under the Global Shipping Program: If an item is lost or damaged at the shipping center or during international shipping, and a buyer asks for a refund, there should be no cost to the seller or negative effect on their performance metrics. Delivery methods from eBay vary depending on where the eBay seller is physically located. How does the eBay Global Shipping Program benefit sellers? The incentive seems to be that more protection for seller and buyer is available, tracking is available, and goods will be handled with more care. However, for higher value orders this may not be financially viable. If the case against the seller remains unresolved, contact eBay Customer Service. There is no fee to join the Global Shipping Program, but some eBay listing fees still apply to you and your buyer. The shipping costs include any US domestic shipping fees charged by the seller, as well as program fees, international shipping charges, fuel surcharges, and processing and handling fees. However once a GSP item has been received and processed at the US Shipping Center you are no longer eligible for a refund of the international shipping and import charges. Many see the GSP as a good service, making global shipping convenient, simple and hassle-free. Shipping Price Calculator. It’s only a partial service, as it doesn’t translate listings, provide customer service in the buyer’s language or handle returns. eBay will provide this personal and order information to Pitney Bowes on your behalf so that Pitney Bowes may provide the services that you are requesting under the Program. The shipping costs include any US domestic shipping fees charged by the seller, as well as program fees, international shipping charges, fuel surcharges, and processing and handling fees. You can try and contact Ebay and ask them which carrier they used. eBay’s service provider, a global shipping company called Pitney Bowes, manages the international delivery and customs process from there on. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Shipping Center in preparation for international shipment to you. When eBay updated their user agreement in 2013, some sellers were automatically enrolled into the GSP when they accepted the new terms, often without realizing it. International shipping is a complex activity. Is it because I offered free shipping within UK so GSP have no way of estimating the parcel size and weight? Additionally, items listed in some categories can’t be included in the GSP, such as smart watches, gift cards and tickets. Yes. eBay automatically calculates the international shipping cost, duties, taxes and estimated delivery dates upfront, and adds them to the listing which the international buyer sees. These can be used to provide a local returns address for international buyers, and then forward the package to the seller. This is a simple approach that deals with the problem quickly and will probably avoid any disputes or negative feedback. And with protections in place for both buyer and seller, shopping globally is just as easy and worry-free as shopping locally. In Package details in the Shipping Calculator, enter your package type, dimensions, and weight. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Grow your Amazon business with the best tools for optimizing listings, managing ads, improving your feedback and much more. In addition, all GSP items must be physically located in the United States in order to qualify for the Program. What are the pros and cons? 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